Our Working Style

Follow the Golden Rule

• Treat clients and agency staff as you would want to be treated.
• Handle each project as though the money paying for it were your own.
• Be reachable. Quickly return/reply to requests and messages.
• Follow through on commitments.

Integrity is Key

• Always tell the truth, including when that means saying, “I don’t know.”
• Don’t accept work for which we are not a good fit; provide referrals as appropriate.
• Don’t over-promise.

Quality is Key

• Provide high quality, complete submissions to the regulatory agencies every time.
• A complete, thorough, clear, concise, well prepared submission will take longer to prepare but will result in an earlier approval.
• Take the time to get it right the first time rather than trying to fix it later.
• Focus on the business objective (approval) rather than the target submission date.
• Determine the shortcomings of each submission and preemptively address them.

Be a Project Champion

• Understand why the project is important.
• Be willing to try new things and to find a better way.
• Nearly all problems have solutions.

Use Good Time / Project Management

• Identify the time-critical steps.
• Each day, do the most important thing first.
• Keep the client and agency advised of target dates and any changes.
• Take strategic breaks.
• Stay healthy.